At Secondelec, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below for details on how to proceed.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original condition, and in the original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, damaged, or altered.
- Items without original packaging or tags.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at contact@secondelec.com or call +1 (786) 239-1662 to initiate the return process.
- Return Authorization: We will provide you with a Return Authorization Number (RMA) and instructions for returning the item.
- Ship the Item: Pack the item securely and ship it to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- If you need to exchange an item, please contact us to arrange the exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will cover the cost of return shipping and provide a replacement or refund.
Contact Information
If you have any questions about our return policy, please don’t hesitate to reach out:
Address:
8600 S.W. 33rd Terrace
Miami, FL 33155, USA
Hours:
Daily 11:00 AM – 6:00 PM
Phone:
+1 (786) 239-1662
Email:
contact@secondelec.com
Thank you for shopping with Secondelec! We appreciate your trust and are committed to ensuring your satisfaction.